Reseller support

Sign in with the email and password you used at checkout, then choose My portal in the menu. Everything you have paid for lives there: the vendors you unlocked, your payment history and your shop orders.

Forgot your password? On the sign-in page choose the reset link and follow the email. Signed up with Google? Use the Google button instead of a password.

Paid but nothing shows up? Give it a minute and refresh — if it is still empty, write to us with the email you paid with and we will unlock it by hand.

Open My portal and scroll to your unlocked vendors. Each one links to the full page with contact name, contact method, ordering website, minimum order and pricing notes. Single purchases unlock one vendor, bundles unlock the five you picked, and monthly access unlocks every vendor while your plan is active.

Go to Vendor portal. Change your business name, category, description, what you sell, location, price range, photos and contact details, then save.

Changes are reviewed before they go live, so give it a little time. Your portal shows how many changes are waiting, and your public page updates as soon as we approve them.

In the vendor portal, use My storefront to add a product with a name, description, price and up to eight photos. Products go live right away. Switch one off any time and it disappears from your shop without touching past orders.

Customers pay the marketplace, and your sales total sits in My sales & payouts in the vendor portal. When you are ready, enter an amount and where to send it, then request a payout. We send it to the bank or payment app you gave us and mark it as sent.

Check your payment history in My portal first. Some banks show a temporary hold next to the real charge; the hold disappears on its own within a few days.

If two real charges are listed, email us with the dates and amounts and we refund the duplicate. Refunds land back on the same card, usually within five to ten business days.

Talk to us before your bank. A chargeback freezes your account here while the bank investigates, and that takes far longer than a refund from us.

Send us:

• the email you paid with,
• the date and amount of the charge,
• what went wrong — wrong item, nothing unlocked, charged after cancelling.

We reply within one business day. Anything unlocked and never delivered, or a plan charged after you cancelled, is refunded in full.

Cancel any time from My portal. You keep access until the end of the month you already paid for, and nothing is charged again. Vendors you bought outright stay unlocked forever.

Email support@reselleracademy.com from the address on your account and include your order date. That one detail lets us find your payment straight away.